Author Topic: Cannot update DesignCAD 2018  (Read 82 times)

ADAMEC studio

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Cannot update DesignCAD 2018
« on: May 18, 2018, 03:16:31 AM »
Hello everyone,
I have problem update DesignCAD 2018 to 2018.2. When I proceed, it will appear this prompt:
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be updated exists on your computer and that you have the correct upgrade patch.
(please see attached screenshot).
Thank you for your help.
Regards
Emil

Bob P

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Re: Cannot update DesignCAD 2018
« Reply #1 on: May 18, 2018, 04:30:55 AM »
Did you download the correct file for your installation? 3D/32/64 bit or 2D/32/64 bit?

ADAMEC studio

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Re: Cannot update DesignCAD 2018
« Reply #2 on: May 18, 2018, 04:36:22 AM »
Yes, file was correct - 3D/64 bit
I'm trying now to reinstall Windows 10 and try that update again.

DrollTroll

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Re: Cannot update DesignCAD 2018
« Reply #3 on: May 18, 2018, 07:11:38 AM »
What's the release date shown in Help/About DesignCAD? Unfortunately the patches for 2018 aren't updating the version number (i.e. from .0 to .1 to .2) so we can only go by the release date as to which one you have installed.
25 years with DesignCAD

ADAMEC studio

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Re: Cannot update DesignCAD 2018
« Reply #4 on: May 18, 2018, 08:54:33 AM »
Release Date: 2/23/2018  Version 27.0

Lar

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Re: Cannot update DesignCAD 2018
« Reply #5 on: May 18, 2018, 09:18:57 AM »
Was the folder or exe file renamed, or moved?

ADAMEC studio

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Re: Cannot update DesignCAD 2018
« Reply #6 on: May 18, 2018, 09:28:21 AM »
Hello Lar,
I am just freshly reinstall whole Windows 10. DesignCAD is newly installed in path C:/IMSIDesign/DesignCAD 3D Max 2018.
Application is originally named: Dcad27x64
What I need to do next for update?
Thanks
Emil

Rob S

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Re: Cannot update DesignCAD 2018
« Reply #7 on: May 18, 2018, 10:37:21 AM »
You should be able to download the patches for 3Dmax 64 bit from the two most recent posts under news and announcements, and install them in order the older one first.

Many programs allow you to install only the most recent update which will include all previous updates, but for Designcad, you need to install both of them in order.
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ADAMEC studio

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Re: Cannot update DesignCAD 2018
« Reply #8 on: May 18, 2018, 11:17:39 AM »
I just did the way you desribe, but the same result. The upgrade patch cannot be installed......
Any suggestions?
Thanks.
E.

Rob S

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Re: Cannot update DesignCAD 2018
« Reply #9 on: May 18, 2018, 04:10:29 PM »
Just re-reading all of the above, I note your release date is 2-23-2018.

Mine with patches installed is 2-27-2018.

Therefore, I suspect you have the latest version installed from an updated full installer package.

You could confirm this by testing for a couple of the bugs which were corrected in the latest update, as per the posted release notes.

In any case, I think you are good to go.
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ADAMEC studio

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Re: Cannot update DesignCAD 2018
« Reply #10 on: May 18, 2018, 06:13:06 PM »
Thanks Rob. I try install patches again, but not successful. So, as you wrote, that I may have latest package from installer.
Maybe if anyone have same issue, will read this.
Thanks and regards. E.