Author Topic: Win 10 Update and DC Failure to Open SOLVED  (Read 327 times)

dr bobs patient

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Win 10 Update and DC Failure to Open SOLVED
« on: January 12, 2017, 05:43:32 AM »
This morning, we have two PCs that had WIN 10 Pro upgrades overnight.  Both of these machines will not open DC now.  Application hangs up and will not open files.  First PC is a i5 with 4GB Win 10 Pro with DC 2D 2016 64-Bit.  Second PC is a i7 12GB Win 10 Pro with DC 3D Max 25. Same symptoms on each machine.

« Last Edit: January 13, 2017, 11:51:34 AM by dr bobs patient »

DrollTroll

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Re: Win 10 Update and DC Failure to Open
« Reply #1 on: January 12, 2017, 06:53:25 AM »
Are you using Windows Defender as your antivirus solution? Try adding DesignCAD to your antivirus 'exception' list and see if that helps. Occasionally even the best antivirus gives false positives.
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Rob S

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Re: Win 10 Update and DC Failure to Open
« Reply #2 on: January 12, 2017, 07:02:40 AM »
FYI - My windows 10 Home version still opens the latest Designcad and opens drawings after the January updates.

I use Vipre for anti-virus, not windows defender.
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dr bobs patient

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Re: Win 10 Update and DC Failure to Open
« Reply #3 on: January 12, 2017, 08:11:11 AM »
Are you using Windows Defender as your antivirus solution? Try adding DesignCAD to your antivirus 'exception' list and see if that helps. Occasionally even the best antivirus gives false positives.

We're using ESET for antivirus.  I disabled it and get the same results.

Dr PR

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Re: Win 10 Update and DC Failure to Open
« Reply #4 on: January 12, 2017, 08:30:48 AM »
Have you tried starting DesignCAD by right clicking on the file/icon and using the "Run as administrator" option? Sometimes this will get things running OK. After a successful start you may not have to use "Run as administrator" again.

Phil
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Rob S

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Re: Win 10 Update and DC Failure to Open
« Reply #5 on: January 12, 2017, 08:31:04 AM »
You could try to run Designcad "as administrator"

Right-click your shortcut, and select "Run as administrator", and accept the dialog where it ask allow this program to modify your computer.
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Rob S

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Re: Win 10 Update and DC Failure to Open
« Reply #6 on: January 12, 2017, 08:31:50 AM »
With apologies - Phil beat me to it!!
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DrollTroll

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Re: Win 10 Update and DC Failure to Open
« Reply #7 on: January 12, 2017, 09:08:58 AM »
Do you use any custom toolbars? We recently identified a problem in which custom toolbars containing the Print tool were causing DesignCAD to hang.

You can clear the custom toolbar settings this way:

Right-click on the DesignCAD 2016 icon and choose 'Open file location'. This should open a File Explorer window showing the folder containing the DesignCAD program file.
In that File Explorer window, position the cursor in an empty area of the files list. Hold Ctrl and Shift while right-clicking, then choose 'Open command window here'.
In the command window, enter 'DcadExp26x64 /new' and press Enter.
Now run DesignCAD 2016 again -- does it open correctly?

If so, repeat the above with DesignCAD 25, entering either 'Dcadexp25 /new' or 'Dcadexp25x64 /new' in the command window, depending on which version you're running.
2016 marks my 24th year in DesignCAD-Land!

dr bobs patient

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Re: Win 10 Update and DC Failure to Open SOLVED
« Reply #8 on: January 13, 2017, 11:50:58 AM »
Found the problem!  We work with PCs and our files are kept on a central server.  The server had a drive that's failing and DC wants to locate those files that were used in recent history.  When the files became inaccessible, DC would hang up trying to get to some files that were no longer there!

I found this out after someone else in the company complained that PDF files were doing the same thing.  So you can teach an old dog new tricks!

Thanks for you help anyway.

Bruce

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Re: Win 10 Update and DC Failure to Open SOLVED
« Reply #9 on: January 13, 2017, 11:56:23 AM »
Thanks for the follow-up! Glad to know you solved the mystery.
2016 marks my 24th year in DesignCAD-Land!