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General DesignCAD Topics => Looking For Help? => Topic started by: ADAMEC studio on May 18, 2018, 03:16:31 AM

Title: Cannot update DesignCAD 2018
Post by: ADAMEC studio on May 18, 2018, 03:16:31 AM
Hello everyone,
I have problem update DesignCAD 2018 to 2018.2. When I proceed, it will appear this prompt:
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be updated exists on your computer and that you have the correct upgrade patch.
(please see attached screenshot).
Thank you for your help.
Regards
Emil
Title: Re: Cannot update DesignCAD 2018
Post by: Bob P on May 18, 2018, 04:30:55 AM
Did you download the correct file for your installation? 3D/32/64 bit or 2D/32/64 bit?
Title: Re: Cannot update DesignCAD 2018
Post by: ADAMEC studio on May 18, 2018, 04:36:22 AM
Yes, file was correct - 3D/64 bit
I'm trying now to reinstall Windows 10 and try that update again.
Title: Re: Cannot update DesignCAD 2018
Post by: DrollTroll on May 18, 2018, 07:11:38 AM
What's the release date shown in Help/About DesignCAD? Unfortunately the patches for 2018 aren't updating the version number (i.e. from .0 to .1 to .2) so we can only go by the release date as to which one you have installed.
Title: Re: Cannot update DesignCAD 2018
Post by: ADAMEC studio on May 18, 2018, 08:54:33 AM
Release Date: 2/23/2018  Version 27.0
Title: Re: Cannot update DesignCAD 2018
Post by: Lar on May 18, 2018, 09:18:57 AM
Was the folder or exe file renamed, or moved?
Title: Re: Cannot update DesignCAD 2018
Post by: ADAMEC studio on May 18, 2018, 09:28:21 AM
Hello Lar,
I am just freshly reinstall whole Windows 10. DesignCAD is newly installed in path C:/IMSIDesign/DesignCAD 3D Max 2018.
Application is originally named: Dcad27x64
What I need to do next for update?
Thanks
Emil
Title: Re: Cannot update DesignCAD 2018
Post by: Rob S on May 18, 2018, 10:37:21 AM
You should be able to download the patches for 3Dmax 64 bit from the two most recent posts under news and announcements, and install them in order the older one first.

Many programs allow you to install only the most recent update which will include all previous updates, but for Designcad, you need to install both of them in order.
Title: Re: Cannot update DesignCAD 2018
Post by: ADAMEC studio on May 18, 2018, 11:17:39 AM
I just did the way you desribe, but the same result. The upgrade patch cannot be installed......
Any suggestions?
Thanks.
E.
Title: Re: Cannot update DesignCAD 2018
Post by: Rob S on May 18, 2018, 04:10:29 PM
Just re-reading all of the above, I note your release date is 2-23-2018.

Mine with patches installed is 2-27-2018.

Therefore, I suspect you have the latest version installed from an updated full installer package.

You could confirm this by testing for a couple of the bugs which were corrected in the latest update, as per the posted release notes.

In any case, I think you are good to go.
Title: Re: Cannot update DesignCAD 2018
Post by: ADAMEC studio on May 18, 2018, 06:13:06 PM
Thanks Rob. I try install patches again, but not successful. So, as you wrote, that I may have latest package from installer.
Maybe if anyone have same issue, will read this.
Thanks and regards. E.
Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 02, 2018, 06:59:56 AM
I'm getting the same message. Today I installed DesignCad 2D 2018 x64 b6.2 version 4.1.100.1332, and the Update 2D (64 bit) 2018 16.0.0.400. (BTW there are two different versions available for update 16.0.0.400. One is 26,685 KB and the other is 25,242 KB.) It won't install. I'm trying to import an AutoCAD 2018 file, but that doesn't import.

Phil
Title: Re: Cannot update DesignCAD 2018
Post by: Rob S on August 03, 2018, 08:00:56 AM
JUst curious, where are you getting these version numbers and file numbers - i don't recall ever seeing anything like those.

Where did you get the original installer from - if from IMSI and recently, you may well already have the latest version - what is the release date on the help-about screen?

Not too may of us here use the 2D version, so not sure if it can import autocad which may contain 3D bits in it. 

Have you tried some other simple autocad files to see if they will import - maybe a problem with that particular file??

Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 05, 2018, 12:27:57 PM
The file numbers are listed in the Properties of the file.

Yes, the download was from IMSI on 8/1/2018. The release date is 7/18/2018 Version 27.0.

Other AutoCAD files --possibly earlier versions-- do import.

I deleted earlier versions of DesignCAD, but I still get the same message.

Thanks for your help.
Title: Re: Cannot update DesignCAD 2018
Post by: Rob S on August 05, 2018, 01:27:10 PM
So this confirms you do have the latest version, released on  7/18/2018, so no further updates are available.

You could see if someone who has a copy of recent autocad or whoever authored the file van save to an older version for you to try.

It is supposed to import autocad 2018 files
Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 06, 2018, 07:08:32 AM
I'll do exactly that. Thanks again.

Phil
Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 06, 2018, 11:16:35 AM
I had the file saved in AutoCAD 2000, but it still doesn't import.
Title: Re: Cannot update DesignCAD 2018
Post by: DrollTroll on August 07, 2018, 11:23:12 AM
Just to confirm procedure --
1) you're starting with a new, empty DesignCAD drawing, then using File/Import (NOT File/Open) to import the dwg file, correct?2) Are you getting an error message?3) If not is the file name changing to that of the dwg file?4) When you check Help/Drawing Info, does it show that the drawing contains any entities and points?
Title: Re: Cannot update DesignCAD 2018
Post by: adriank on August 08, 2018, 12:43:41 AM
DT's comment just reminded me - I'm living in Thailand and I do get sent many files that have the filename in Thai script. My computer displays that text ok but DCad can't handle it so I have to rename all my DWG files I get sent before I can open them.

Maybe that's your problem?

Adrian
Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 08, 2018, 08:13:24 AM
DT:
1) Yes, it's New and Import.
2) No error messages. It starts importing and at the bottom left the message reads, " Reading Tables, Reading Blocks, Reading Model Space...", then nothing. One or two lines import (sometimes one, sometimes two or three) and that's all. If I try Zoom to Fit Window the tiny bit that's there goes to different parts of the screen. When I close the drawing it doesn't ask if I want to save it.
3) No DC file name at all.
4) Yes. 843 entities in 9 layers (all visible, editable and unlocked).

Adrian,
I have a Khmer text keyboard available, but everything's in English. I tried renaming the file, but got the same thing.

Thank you both for your help.

Phil
Title: Re: Cannot update DesignCAD 2018
Post by: Dr PR on August 08, 2018, 11:38:53 PM
pjc4,

Sometimes a file appears blank because the zoom factor or View Distance is very very small. The Zoom Factor is displayed  in the status bar.

In the View Toolbox set a View Distance that is several times greater than the largest dimension of the drawing (see "Help/Drawing Info).

Phil
Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 09, 2018, 05:49:09 AM
Phil,

Is View Toolbox available in 2D? I don't have 3D.

Phil
Title: Re: Cannot update DesignCAD 2018
Post by: adriank on August 09, 2018, 06:47:00 AM
After the file has finished importing try using 'select all' (menu edit/select all) while in point-select mode so every point is highlighted with a blue square. You'll easily be able to see where the majority of the points are grouped and then you can zoom in until you can see the drawing.
It's common for me to import a file and have it appear empty until I delete all the rogue points that are miles from the actual drawing.

You can also try importing with exploded blocks as sometimes the parameters for a block can be vastly larger than the actual drawing, causing the same issue of the drawing being too small to see when you 'fit-to-window'.

I also note that if I import a DWG file and then close the drawing without saving it I don't get a prompt to save either - that looks like a bug!

Adrian
Title: Re: Cannot update DesignCAD 2018
Post by: Rob S on August 09, 2018, 07:20:18 AM
This is two cases in recent posts now where someone is having issues importing into the 2D version.

Couple of possibilities one if the file is small enough to post here, some of us with 3D versions could try it.

If that won't work, you could install the 3D trial version, and try the import into that.

Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 10, 2018, 10:19:11 AM
Adrian,
There's only a few points/entities shown when I gravity to them. If I delete one, everything is deleted, even if it's already been exploded.

Rob,
I like trying the 3D version. I'll try that.

Thanks again.

Phil
Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 10, 2018, 10:52:16 AM
The 3D version didn't work.

Someone sent an AutoCAD 2007 file and it opened fine. Then he sent another file that was similar. The program crashed. I tried importing the first file again, and the program crashed. This was all in 2D.
Title: Re: Cannot update DesignCAD 2018
Post by: Dr PR on August 10, 2018, 10:12:10 PM
Out of curiosity, what are the file extensions of these AutoCAD files? DesignCAD should import DXF and DWG files, but AutoDesk has other file formats (DWF?) that DesignCAD doesn't work with.

How large are these files?

Many years ago I used a simple trick to get uncooperative 2D DXF files into DesignCAD. First I imported them into Word, where they came in as vector files. Then I copied the drawing from Word and pasted it into DesignCAD. The result was an editable vector file. I don't know if this still works.

Another thing you might try is loading the drawing into AutoDesk's free DWG TrueView (or whatever they call it today) file viewer program. Then save it under another name and try to import that file into DesignCAD. Maybe this will fix the problem with the file.

Phil
Title: Re: Cannot update DesignCAD 2018
Post by: adriank on August 11, 2018, 10:03:40 AM
Rob suggested that you post up the file here for us to try and open, someone here may be able to pinpoint the issue that is causing your crashes.
As Rob said, this is not the only recent issue with imports, the other I recall was resolved by changing the import settings to explode blocks on import. Blocks can really mess up on import, especially if you change the scale of the drawing.

Adrian
Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 14, 2018, 06:55:15 AM
Here's the .DWG file. I hope it works for someone. Thanks.

Phil
Title: Re: Cannot update DesignCAD 2018
Post by: adriank on August 14, 2018, 09:01:06 AM
Not much luck from me I'm afraid - I did manage to make some of the data appear by running the 'flatten' macro. After that I was able to delete a few random floating circles on the extreme bottom of the page and then I could see the remains of the data... BUT, I checked out what it's supposed to look like in a DWG reader and it looked nothing like that! I got a few notes, a northpoint and the logo & address of the the surveyor!
Did you try asking for it as a DXF file?

It'd be interesting to see what others here can do with it...
Adrian
Title: Re: Cannot update DesignCAD 2018
Post by: Rob S on August 14, 2018, 09:24:05 AM
Pretty much same result here

Note the file seems to contain some very huge co-ordinate numbers, including various Z-co-ordinates so it is a 3d file, but I can't rotate it to display a front view
Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 14, 2018, 10:24:59 AM
Thanks to both of you for the attempts. I'll see if I can get a DXF file. I've got the same file that was converted to AutoCAD 2000, but it's more than twice as big as the first one (5.1 MB), so it's too big to post. It did the same thing as the first one.

Phil
Title: Re: Cannot update DesignCAD 2018
Post by: Lar on August 14, 2018, 11:18:41 AM

I attached the dcad file of what I was able to import (blocks not exploded). Sounds like the same as what Adrian got (see image). Funny thing is I saved the dcd file as in the image but it reopens with everything zoomed out in all the windows, so it appears blank. You have to select-all, with point select mode on, to see where stuff is. Most of the stuff are in the constellation in the upper left (the northpoint star, the logo and what looks like a marker). There are lots of zero-length lines. When I reopen the file dcad wants to browse for linked symbols, which I guess are "ex-refs" because far as I know acad don't export symbols.



Lar
note: I temporarily duplicated everything off to the side, selected the duplicate and zoomed in on that in the upper right window so the dots appear while the stuff in the other windows don't be in the selection color (since if so no line details would be visible).
Title: Re: Cannot update DesignCAD 2018
Post by: Bob P on August 14, 2018, 11:30:12 AM
Thanks to both of you for the attempts. I'll see if I can get a DXF file. I've got the same file that was converted to AutoCAD 2000, but it's more than twice as big as the first one (5.1 MB), so it's too big to post. It did the same thing as the first one.

Phil
Many DXFs will shrink considerably if you zip them. You may have to change the file extension to post, but just warn us so that we can change it back.
Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 14, 2018, 03:15:03 PM
Here's the survey in DXF zipped.

Phil
Title: Re: Cannot update DesignCAD 2018
Post by: Bob P on August 14, 2018, 06:10:59 PM
I had to run it through Accutrans 3D and save it to a different name in order to view it in DC. It appears that while the drawing is a sheet, the object has a small amount of depth to it.
Title: Re: Cannot update DesignCAD 2018
Post by: pjc4 on August 15, 2018, 05:58:46 AM
Thanks. I'll try it, but I'm wondering if this will be required for all DWG files.

Phil